Terms of Service

These Terms of Service govern your access to and use of the jopokart online store located at https://jopokartl.shop, as well as all purchases made through this website. Our store offers coffee mugs, t‑shirts, onesies, sweatshirts, custom‑printed apparel and other personalised merchandise. This document complies with Shopify platform standards, German commercial law and European Union consumer‑protection regulations. You may copy this full text directly to your Shopify policy page without filling in any blank placeholders.

Merchant General Information

jopokart Business Address: FELDBERGSTRASSE 6, OFFHEIM, 65555 LIMBURG A. D. LAHN, Germany Contact Email: info@jopokart.shop Phone Number: +49 179 3999023 Official Website: https://jopokartl.shop

Within this document, “we”, “us” and “our” refer to jopokart. “You”, “your” and “customer” stand for every visitor, account holder and purchaser accessing our website. By browsing our website, creating a customer account or completing a purchase, you confirm that you have read, understood and fully accepted these Terms of Service, our Privacy Policy, Return & Refund Policy and Shipping Policy. If you disagree with any part of these terms, you are not permitted to use our website or submit any orders.

Website and Account Usage

Our website is intended exclusively for users aged 18 years and older who hold full legal capacity to enter binding purchase contracts. ‑ You may create a customer account within our shop. You are fully responsible for keeping your account login credentials confidential and for all activities performed under your account. Please notify us immediately via info@jopokart.shop if you detect any unauthorised access to your account. ‑ You agree not to misuse https://jopokartl.shop. Prohibited behaviour includes hacking, web scraping, automated bot access, uploading malicious software, submitting false personal data, abusing customer‑service channels, infringing third‑party intellectual‑property rights or performing any actions that may damage, disrupt or overload our website infrastructure. ‑ When submitting custom‑designs, images or text for personalised products, you warrant that you own or hold all necessary rights to use the submitted content. You shall not upload copyrighted, offensive, discriminatory, illegal or infringing material. We reserve the right to reject or cancel custom‑orders if submitted content violates applicable laws. ‑ We reserve the right to block website access, suspend or terminate user accounts without prior notice in case of serious breaches of these Terms of Service.

Contract Conclusion & Order Process

When you place an order for coffee mugs, t‑shirts, onesies, sweatshirts, custom‑printed apparel or other merchandise on our store:

1. You add selected items to your shopping cart and complete the checkout workflow. Before submitting your order, you are able to review and correct all entered information including product selection, custom‑design content, quantity, delivery address and payment details. For custom‑printed goods, please double‑check all text, images and design specifications before confirming your order.
2. Clicking the purchase button to submit your order constitutes a binding offer from you to buy the listed goods.
3. Right after order submission, you will receive an automated order‑confirmation email acknowledging receipt of your order; this automated email does not equal contract acceptance. A binding sales contract comes into force once we start processing or producing your ordered goods and send you a shipping‑confirmation email.
4. We retain the right to refuse or cancel any order under reasonable circumstances, for example if the ordered product is out of stock, obvious pricing errors exist, fraud‑related risk is detected, custom‑submitted content violates legal standards, or you have previously violated our terms. If we cancel your order, we will notify you by email and fully refund any payments you have already completed.

All product descriptions, images and prices shown on https://jopokartl.shop serve as non‑binding product presentations and do not represent legally binding offers. Minor visual deviations between displayed product photos and delivered goods may occur due to screen‑display differences, fabric characteristics and print‑process tolerances, as long as such deviations do not materially impair the quality and function of coffee mugs, apparel and custom‑printed merchandise.

Pricing & Payment Terms

All product prices displayed on our website are stated in Euro (EUR) and include applicable statutory value‑added tax (VAT). Shipping costs are displayed separately during the checkout step and added to your total order amount. We accept the payment methods offered on our checkout page. Payment must be completed before we process, produce and ship your order. If your payment transaction fails, your order will not be processed. We are not responsible for fees charged by your bank, credit‑card provider or external payment‑service provider.

Prices are subject to change without prior notice; price adjustments will only affect future orders and will not apply to orders for which a binding sales contract has already been concluded. Obvious typing or calculation errors on our website are not legally binding for us.

Shipping, Delivery and Risk Transfer

Detailed rules regarding delivery regions, shipping fees and estimated delivery times are defined in our separate Shipping Policy published on our website. Risk of accidental loss and accidental damage to ordered merchandise transfers to you once you or an authorised recipient takes physical possession of the parcel. For consumer orders within the European Union, statutory consumer‑protection provisions remain fully valid.

If delivery delays take place, we will inform you via email. We are not liable for delivery disruptions caused by force‑majeure events, carrier‑related disruptions, customs delays or other circumstances outside our reasonable sphere of control.

Right of Withdrawal, Returns and Exchanges

For consumer purchases, the statutory 14‑day EU withdrawal right applies for standard non‑customised goods. Important statutory exceptions apply for custom‑printed personalised goods manufactured according to your individual specifications, as explained in full within our Return & Refund Policy accessible on our website. All return‑related rules, eligibility criteria, non‑returnable‑item categories, return‑shipping responsibilities and refund‑processing timelines are governed by that separate policy document. You must obtain written return authorisation from us before sending any goods back to our premises.

Statutory Warranty and Legal Guarantees

Statutory legal‑warranty rights apply for all goods purchased on our store in accordance with German and European consumer‑protection law. This means coffee mugs, t‑shirts, onesies, sweatshirts and custom‑printed apparel must be free from material defects at the time of delivery. If you receive defective merchandise, you hold statutory rights for subsequent performance, price reduction or contract rescission. This warranty does not cover damage caused by improper use, normal wear‑and‑tear, customer‑caused stains, incorrect washing‑or‑care procedures or modifications made by customers. Minor print‑process tolerances that do not impair product usability are not considered defects.

Intellectual Property Rights

All content published on https://jopokartl.shop including product photographs, graphic designs, brand logos, text descriptions, artwork, website layout and source code is protected by copyright, trademark and other intellectual‑property laws. You may not copy, reproduce, distribute, publicly display, modify or reuse any of our website‑content for commercial purposes without receiving our explicit written permission. The brand name jopokart and related trademarks remain our exclusive property.

You are prohibited from scraping our product data, images or descriptions for reuse on external websites without prior written approval. You remain responsible for the intellectual‑property status of all images and text you submit for custom‑print production.

Limitation of Liability

We conduct website‑operation and order‑fulfilment activities with reasonable commercial care. Subject to the provisions below, we shall be liable without limitation for damages arising from injury to life, body or health, for wilful misconduct and gross negligence on our part. Liability for slight negligence only applies for breaches of essential contractual obligations; under such circumstances liability shall be limited to foreseeable, contract‑typical damages. We exclude further liability for slight negligence, insofar as permitted by applicable consumer‑protection law. This liability limitation does not affect your statutory warranty rights and shall not apply to liability under the German Product Liability Act.

We are not liable for temporary website downtime, technical disruptions, third‑party‑provider failures or losses caused by events outside our reasonable control (force majeure). Force‑majeure includes natural disasters, official regulatory measures, supply‑chain disruptions, labour disputes and carrier‑service interruptions.

Third‑Party Links

Our website may contain hyperlinks leading to external third‑party websites which are not operated or controlled by jopokart. We bear no responsibility for the content, privacy practices or terms of service of these external sites. Visiting third‑party links happens entirely at your own risk.

Complaints and Online Dispute Resolution

If you have a complaint about your purchase or our service, please contact our customer‑service team by email at info@jopokart.shop. We aim to respond to all valid complaints within 24‑48 business hours during Monday‑Friday excluding German public holidays. The European Commission provides an online‑dispute‑resolution platform accessible online. We are neither obliged nor willing to participate in dispute‑resolution proceedings before a consumer‑arbitration board.

Modifications to Terms of Service

We reserve the right to update and revise these Terms of Service at any time to reflect legal‑regulatory changes or business‑process adjustments. Revised terms will be published on this Terms‑of‑Service page of https://jopokartl.shop. The updated version takes effect upon publication. Your continued use of our website after publication constitutes acceptance of the revised terms. For orders already concluded before the update, the terms valid at the time of contract conclusion remain applicable.

Applicable Law and Jurisdiction

Contracts concluded between jopokart and customers via this online store are governed under the laws of the Federal Republic of Germany. The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly excluded. For consumers, mandatory provisions of the law of the consumer’s country of residence shall remain unaffected. For business‑to‑business customers, the place of jurisdiction is Limburg A. D. Lahn, Germany.

Contact Information

For all questions regarding these Terms of Service, please reach us: Email: info@jopokart.shop Phone: +49 179 3999023 Postal Address: FELDBERGSTRASSE 6, OFFHEIM, 65555 LIMBURG A. D. LAHN, Germany Website: https://jopokartl.shop